How To Set Up Nixplay Frame

Nixplay Cloud Frames are the easiest way to get in touch with your photos. Place the frame in your loved one's dwelling and hands email or ship photos using the Nixplay Mobile App for iPhone & Android. Using WiFi connectivity, display photos sent from anywhere in the world. With Nixplay you can practice many things. How to do Nixplay troubleshooting if anyone of these features does not work?

Instant Sharing: Capture moments, add together captions and ship them direct to any Nixplay Frame.

Nixplay Friends: Invite family and friends to share.

For Everyone: The whole family tin can start sharing! Anyone can download the Nixplay Mobile App to transport photos to loved ones' frames

Playlists: Create playlists of your favourite moments and choose whatsoever combination to display on your frame.

Cloud account: Prophylactic and secure. Bask 10GB of FREE Cloud Storage and the power to connect upwardly to 5 frames.

Frame Settings to suit your preferences: Shuffle Photos, Brandish Virtually Contempo, Photo Transitions, Captions and Clock

Hu-motion: Nixplay Seed turns on when you enter the room to display your most recent photos and turns off when you leave.

What are the Nixplay troubleshooting tips available in Nixplay Support?

Nixplay troubleshooting tip i: If Nixplay frame screen is black/blank

There are a few things you lot could endeavor if you see a black or blank screen (i.east. your frame is not displaying whatever photos or video):

Check to see if in that location are whatsoever photos on the frame. If there are no photos on the frame, it will automatically become to slumber after one minute. To check to see if there are photos on the frame, apply your remote control, go to Browse Playlist. All photos should appear here.
Check that the frame is connected to power.
If you can see a faint display, check the frame'southward brightness settings by using your remote control. Go to Frame Settings and arrange the brightness.

Nixplay troubleshooting tip 2: If remote command doesn't work

If the remote control to your Zero or Nixplay frame doesn't announced to be working, try:

Ensure there is no obstruction between the remote control and the frame. Indicate the remote control directly to the middle of the frame brandish.
It is possible that the battery is flat. You can replace the CR2025 (lithium metal) battery by advisedly opening the slot at the dorsum of the remote control unit (here's how).
If the problem persists, please reach out to our Customer Service squad for support.

Nixplay troubleshooting tip iii: If Nixplay frame continuously restarts or reboots

Here are some things you tin effort if your Nixplay frame is restarting or rebooting automatically:

Your frame's Motion Sensor and/or Sleep Functions might exist enabled. These features assist your frame relieve ability by automatically turning it on or off. Find out how to conform your frame's Motility Sensor and Sleep Schedule here.
Your frame might non be securely plugged into a wall socket. Cheque if your frame'southward power adaptor is deeply plugged in. Y'all can also try plugging your frame into a unlike power outlet.
Perform a hard reset/manufactory reset past following these instructions.

Nixplay troubleshooting tip 4: Actuate the Hu-Move Sensor and Sleep functions

Once you log in at www.nixplay.com, go to 'Frames' and select your frame. Go to Settings, and look for Sleep Schedule and Motion Sensor. Either part tin be activated/de-activated by switching the on/off button.

The Sleep Schedule volition send your frame into standby mode at a specific time and switch on your frame at a specific time. Note that the Hu-Motion Sensor volition exist disabled when the Sleep Schedule is activated.

TheMotion Sensor will automatically send your frame to sleep when no-one is effectually merely will re-activate once it detects human movement in the room.

In one case you've made your selection, remember to hitting 'Save These Settings'.

Nixplay troubleshooting tip five: If Movement Sensor is ready to turn my frame off, just information technology doesn't

If you accept gear up the Movement Sensor to turn the frame off afterward a set amount of time, then it should do exactly that, provided there is no physical movement effectually the frame within the set fourth dimension.

On rare occasions, you may find that your frame is not switching off. A known cause of this is close proximity of your frame to an air-conditioning or heating unit. The frame'southward congenital-in infrared sensor is looking for changes in infrared free energy caused by movement. Notwithstanding, equally the sensor is sensitive to changes in temperature, it would include the air conditioner as an object with move or activity.

For this reason, nosotros recommend that you lot don't identify your frame well-nigh air conditioners or estrus emitting devices.

Nixplay troubleshooting tip half dozen: Auto Power ON/OFF function

The Motorcar ON/OFF feature allows you to set the frame to plow on or off automatically at a selected time of the day.

Using your remote control, go to 'Settings', scrolling down the screen until you see the 'Auto Power' ON and OFF time:

If you want the frame to plough on at 9am, and then set "Auto ON" to: 09:00 ON (The discussion to the right of the time must exist set to "on" for the part to be gear up to on)
If you want the frame to turn off at 7pm, and so set "Car OFF" to 19:00 ON (The word to the right of the time must exist set to "on" for the function to be set up to on)

Note: Please be sure to update the frame'southward clock to your local time.

Nixplay troubleshooting tip 7: Iris Action Sensor role

The Nixplay Iris Activity Sensor regularly measures the sound level in the room and then detects variations. It will plow the frame on when information technology detects increases to the ambient background sound level and off when information technology's quiet.

When the Activity Sensor is activated, you tin can set the sensitivity of the audio threshold which will so turn the frame on or off. A setting of ten is the most sensitive and volition wake the frame with the most ease, while a setting of 1 is the least sensitive.

Within the Activeness Sensor, you can set the frame to turn off when no sound is detected after a sure period of time (5 secs, 10 secs… etc).

To activate the Activity Sensor:

using your remote control, become to Settings, then Activity Sensor
using your Nixplay mobile app, become to My Frames, select the Settings icon, and then go to Activity Sensor

Shop Wi-Fi Cloud Frames

Nixplay troubleshooting tip 8: Time and/or the timezone setup

When your Nixplay frame is connected to Wi-Fi, the time will automatically be updated. (Here are instructions on how to check if your frame is connected to Wi-Fi).

If the time is incorrect, nosotros recommend checking if your fourth dimension zone is correctly set.

There are two ways to practice and so:

Using the mobile Nixplay app: Select 'Nixplay' on the footer menu. Select 'Settings' (the gears icon). Under 'Frame Information', become to 'Time Zone' and select your time zone from the list.
Using your frame remote command: whilst pointing your remote command at the frame, hit the settings push button and scroll to 'Fourth dimension Zone'. Select 'Prepare the time zone' to choose your required zone.

How practice I find my timezone?

Not sure about your time zone? Go to www.timeanddate.com/time/map and look for your city to find your time zone.

Nixplay troubleshooting tip ix: Transport and receive photos

There are 3 ways to share photos to your Nixplay frame:

By e-mail
Online
Via the mobile Nixplay app

Every Nixplay Cloud Frame is required to have an online account where you will be able to manage your Photos, Albums, Playlists and even your contacts/friends.

1. Sending photos via email

When you activate your frame and create a Nixplay Cloud account, you are prompted to create an @mynixplay.com email accost. This will be the electronic mail accost to utilize if friends, family or you wish to email photos directly to your frame.

If you lot've forgotten your email address, you can find information technology under the 'Account' tab online at Nixplay.com, or nether the Settings icon of your mobile app.

To email a photo to your frame, insert/attach that photograph to a new e-mail message, and ship that email to the @mynixplay.com email address.

To add the photo in an email to a specified playlist, you can enter 'pl: playlist name' in the bailiwick line.

When the photo has been delivered to the @mynixplay.com account, it will automatically be stored in the online Albums section, equally an album with the email address of the sender at album championship.

ii. Sending and receiving photos online via world wide web.nixplay.com

We commend adding photos from various sources to an anthology showtime, before creating a playlist and adding that playlist to a frame. You can add photos to your album from:

Your local drive
Facebook
Google Photos
Instagram
Dropbox
Flickr
Verizon Deject
Received emails
Your mobile phone camera and photographic camera roll
Your friends

Yous tin can share any individual photo directly from your album to a friend. Become to the album, select your photo and click 'Send to a friend'. Multiple photo selections are possible.

3. Sending photos using the mobile Nixplay App

Download the mobile Nixplay app from the Apple App Store or from Google Play.

Once y'all accept created an business relationship and/or logged in, select 'Send Photos' from the home screen. Select whether you want to ship photos from your phone photographic camera library or straight from your camera.

When sharing photos from your phone camera library, you tin can:

add together captions per photograph
send your photographs to a item playlist
send your photographs to a friend

Nixplay troubleshooting tip 10: Google Photos in Nixplay frame

To enjoy photos from Google Photos on your Nixplay frame, you lot will demand to:

Login to your iOS or Android Nixplay mobile app (please note that the online web awarding on world wide web.nixplay.com does not back up this feature)
From the home screen in the Nixplay mobile app, go to 'Photos' and select 'New playlist'. Here you have 2 choices:
- Create a standard playlist
- Create a dynamic playlist with Google Photos. Select this pick.
You will then be prompted to make a one-fourth dimension authorization from your Nixplay business relationship to your Google Photos account. The Nixplay app will guide y'all through this process, requiring y'all to enter your Google Photos username and countersign for authorization.
Once authorized, you can create your Nixplay playlist from Google Photos. Select:
- All of your nigh recent Google Photos
- any of your Google Photos albums or
- the automated 'category' albums which Google Photos has created for you.
  Any of these options can exist selected as single playlists on any of your Nixplay frame(south).
Each fourth dimension the album is updated on Google Photos, your Nixplay playlist volition be updated dynamically.
Your Nixplay frame will show upward to one,000 of your most recent photos from Google Photos on whatever single Nixplay playlist that you have assigned to your frame. (See boosted notes below**)
Nixplay syncs (or updates) Google Photos every hour.

If you lot experience whatever difficulties or would like someone to talk you through this process, please feel free to contact the states.

** Additional notes:

When you set up up a dynamic playlist from Google Photos, y'all tin choice a category, which will automatically sync the well-nigh recent i,000 photos. If you select an album, upward to 1,000 photos will be synced from that album, but in the sorting gild that yous take set up on Google Photos.

Y'all are able to set the sorting lodge of the album within Google Photos. Become to the album, select 'More options' on the top correct, select 'Edit anthology' followed by 'Sort photos'.

For example, if you ready 'Newest first' in Google Photos, the newest photos volition exist synced to Nixplay.]

Nixplay troubleshooting tip 11: add friends and sharing photos

The Friends feature allows for the like shooting fish in a barrel and instant sharing of photos between Nixplay accounts.

On your mobile app, go to Friends and select 'Add Friend'. Enter your friend'due south email address. They volition receive a notification at this address, requesting them to accept/corroborate your request (by clicking the link in the electronic mail).

Once they have accepted your request, they can download the Nixplay App, and share photos directly from their phone or camera roll to your frame.

You are able to auto-assign photos from specific friends to specific playlists, besides. To activate, select your friend (under 'Friends' in the mobile app), tap Edit and select which playlist y'all'd like your friend's photos to be shared to.

To share photos with friends from the Nixplay mobile app, select 'Send Photos'. In one case you have called photos, the next screen will ask which playlist or friends you would like to send your photos to. Select your called friend accordingly.

Nixplay troubleshooting tip 12: share photos from Facebook, Instagram and Dropbox

You lot can add photos from:

Facebook
Instagram
Dropbox (dynamic link available online)
Google Photos (dynamic link available via Nixplay mobile app)
Flickr and
Verizon Cloud

Today this characteristic is only available online after you login via www.nixplay.com. The dynamic Google Photos connection is set via the Nixplay mobile app.

After logging in, select the 'Photos' tab, and the sub-tab 'Social Media'. You will be prompted to log in to that network to authorise access from your Nixplay business relationship. In one case you complete this stride, you'll exist able to see photos from your social network. Select which images you'd like, then elevate and drop into the playlist of your choice.

Please note that photos from your social media accounts volition not be dynamically synced. Equally you lot add new photos to your social accounts, you volition demand to select and later on add them to your Nixplay playlists.

Currently, photos from your Google Photos (managed via the Nixplay mobile app) and Dropbox (managed online after login on Nixplay.com) accounts tin can exist dynamically synced with your frame. We're working on enabling this dynamic sync from other social channels in the near future.

Nixplay troubleshooting tip 13: Nixplay Frame is Stuck on Loading

For Nixplay Wi-Fi Frames:

Endeavour turning the frame off, then turning it on again. If this fixes the issue, make sure your frame'due south software is updated to the latest version.

If restarting the frame doesn't piece of work: You can effort performing a factory reset on your frame. Follow these instructions to reset your frame. You lot should see a blue progress bar on the frame's screen. If this doesn't piece of work, please go in touch with our Customer Service team.

For NIX Non-WiFi Digital Photograph Frames:

1. Remove the memory bill of fare/USB thumb drive, plow your Zippo frame off, then plow it on again. If this fixes the result, make certain your frame' firmware is updated to the latest version.

Nixplay troubleshooting tip 14: unpair and re-ready my Nixplay frame

This commodity also answers the questions:

How can I perform a mill re-ready on my Nixplay frame?
How can I unpair my Nixplay frame?
How tin can I swipe all personalised settings and content from my Nixplay frame?

Please annotation that video guides for performing a factory re-set can be found here.

A factory reset will simply work successfully if your frame is unpaired from your account.

To Unpair your frame:

Log in to your Nixplay Account via www.nixplay.com or via your mobile Nixplay App
Go to "Frames" and select the frame that you would like to unpair from your account.
Curlicue downward to Playlist Settings and to the lower right side, click 'Unpair this Frame.'
Enter the same Password you used in your Nixplay Account, then click "Yes".

To reset the frame to original manufacturing plant settings:

You lot demand to have a paper clip to paw.
Unplug the AC Adapter from the frame.
Using a paperclip, press and hold the reset switch push inside a pocket-size hole, location noted below based on model. (Delight do non employ a push pin as it tin can impairment the switch.
ForNixplay Original Frame models – W08A, W012A, W18A, the reset button is located in the pigsty beneath the power plugin.
ForNixplay Edge Frame models – W08C and W13A, the reset push button is located in the hole to a higher place the SD carte port.
ForNixplay Seed Frame models – W07A, W08D and W10A, the reset button is in the hole at the left side of the Frame, near the sensor.
ForNixplay Iris Frame models, it is inside the hole on the side of the frame near the clear raised light sensor.
While pressing and property the reset push button (y'all should be able to feel a click), plug the Air conditioning Adapter dorsum in. (Please do not let get of the reset switch button) On the frame screen, once you come across a red rectangle with a blue progress bar within, you may now let get of the reset switch button. (For other frames, a clock and set of gears will announced when resetting the frame.)
Delight be patient as it takes a few minutes to load displaying a bluish loading bar, it may get delayed about half-way and that's normal.
Later on the update, y'all will be asked to connect the frame to your WIFI connexion. Once the frame is connected to the WiFi, the series number will show upwardly on the screen.
After re-setting the frame, yous will need to pair it again. While the frame displays the Series Number: Log in to your Nixplay Account.
Become to Frames Tab then select "Pair New Frame". Enter your sixteen-digit Serial Number then go along with the adjacent steps provided on the Nixplay Web App or Mobile App.

Nixplay troubleshooting tip 15: Nixplay frame flickers from time to time

If the screen of your Nixplay frame flickers, endeavour these troubleshooting steps:

Plug the frame into a different ability outlet.
If the event still persists, please contact our customer service team. Kindly include a x to a 15-second video showing the frame's flickering screen.

Nixplay troubleshooting tip 16: Get a replacement or spare function

If your accessories like remote, ability adapter or stand are cleaved or lost, delight feel costless to contact our Customer Support team.

Please have the following information to hand:

Order Number
Model of your frame
Serial number
Part needed
Reason for lost or cleaved part
Full Proper noun
Original Shipping address

Nixplay troubleshooting tip 17: Nixplay frame can't connect to Wi-Fi

All Nixplay frames volition automatically attempt to connect to Wi-Fi once they are plugged in and powered on. There is no external Wi-Fi on/off button.

Update: is your frame a Nixplay Seed ten.1-inch (W10B)? Take a look hither for guidance.

If you lot are setting up a new frame, the setup volition strength you lot to log in to a wireless network. Use the upward and downwards buttons on your remote to select the network you want. Press enter and a countersign prompt will appear.

If you are having difficulties connecting to Wi-Fi:

Make sure that the SSID and network password are correct. Practise note that the password is example sensitive.
For wi-fi, physical barriers are physical barriers. Walls (and other items) can block signals. Make certain yous are in the range of your wi-fi indicate. Try placing your frame correct side by side to your router to exist extra sure.
Check that the router firewall and MAC accost filtering is on. Some routers have built-in firewalls preventing other devices from being connected to the network. This is the same instance equally MAC Address filtering, so y'all won't exist able to connect. Check these settings on the router itself. By default, this feature is not used and should only exist a business organization if the router has had actress security measures implemented on the router.
Try to connect to another wi-fi hot spot. Unproblematic as this may audio, this can be a confirmation to the problem of your wi-fi network.
Check your network spider web sockets: Nixplay Cloud Frames currently utilize HTML5 technology utilising Spider web-sockets to gain a higher level of Internet and Infrastructure efficiency. If you utilize a desktop browser on a laptop that is on the same Wi-Fi network, visitwww.websocketstest.com to determine if your Internet access provider has deployed web accelerators that can interfere with web-sockets on Port 80 or Port 443.
Some Satellite ISPs will deploy spider web accelerators and they offer a disabling option to facilitate apps that are having their network traffic impacted. We have added a characteristic for greater compatibility for those ISPs wishing to deploy web accelerators.

If when you visit the websocketstest.com site survey y'all don't have a "Connected" status ("No") for Port 80 only you practise have a Continued Status for Port 443 ("Yes"), so y'all can get into the Frame'due south Principal Menu>Settings>Compatibility Settings> and set this value to Port 443.

If your frame is to be newly setup, you will need to connect initially to a different WiFi Network to get the latest software update supporting this compatibility setting feature.

Power cycling is the nigh effective troubleshooting stride by experience. This helps in releasing any static build-up on any devices. Similar whatever other, computers/machines become tired too. So, yous accept to power-cycle both the frame and your router. Disconnect both of them from the power outlet. When plugging them back, connect the router first. Make sure that Net or WLAN on router lights up (an indicator that WiFi is being fix) before turning the frame back on.

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